Shipping

We provide shipping options via both USPS and UPS. We also offer free shipping on domestic orders of $50+.

USPS

NOTICE: Due to COVID-19 and increased shipment volume in the USPS network, some of our customers have experienced delays or incorrect tracking information with USPS shipments. In most cases, these issues resolve themselves and the packages simply arrive delayed. If you still have not received your package within four days of the original delivery estimate, please contact us and we will help you resolve the issue.

We ship orders Monday through Friday and currently offer domestic shipment via Priority Mail, a method that allows us to track packages more accurately. For most addresses within the United States, US Postal Service will get a Priority Mail package to its destination within 1-5 business days. Please note that Priority Mail shipping estimates are defined by the US Postal Service and are not guaranteed delivery dates.

UPS

NOTICE: Due to COVID-19 and increased shipment volume in the UPS network, some of our customers have experienced delays or incorrect tracking information with UPS shipments. In most cases, these issues resolve themselves and the packages simply arrive delayed. If you still have not received your package within four days of the original delivery estimate, please contact us and we will help you resolve the issue.

We ship orders Monday through Friday and currently offer domestic shipment via UPS Select, a method that allows us to track packages more accurately. For most addresses within the United States, UPS will get a Select package to its destination within 1-5 business days. Please note that Select shipping estimates are defined by the UPS and are not guaranteed delivery dates.

 

Order Cancellation

To cancel your order, please EMAIL US as soon as possible at help@babasteaco.com

We work to fulfill your orders as quickly as possible. Therefore, some cancellation requests may not be reviewed in time to cancel fulfillment of your order. Once your order is dispatched from our store, we are not liable for any return shipping costs associated with cancelling/reversing your order, and (per our return policy) may not be able to offer a full refund depending on the items in your order.

 

Returns & Exchanges

Please note that returns will need to be sent to the following address:

Baba's Tea Co.
231 E Johnson St.
Suite E
Cary, NC 27513

For food safety, we cannot accept returns of any opened tea; all tea sales are final unless otherwise stated below. We recommend buying a smaller amount to taste before committing to a larger purchase. If there is a problem with the tea you received, please contact us at help@babasteaco.com

I received the wrong items.

If we made a mistake in packing your order, we will send you a replacement right away. Please contact us immediately after opening your order. We will email a return shipping label for the incorrect item(s). Please package the item(s) securely and ship them back to us. We suggest shipping in the original mailing box.

My item(s) arrived damaged.

Please inspect the contents of your order upon receipt; while we package our orders as securely as possible, damage can occur during transit. If your order arrived damaged, please contact us within 3 days of delivery. We will ask that you provide specific images of the damage. After verifying, we will ship you a replacement and file a claim with the carrier. We recommend that you keep the original items and packaging in your possession until the claim has been processed. Depending on the situation, we may provide a return shipping label and ask you to return the items to us.

My package is lost / did not arrive.

If your package is lost, we will ship you a replacement and file a claim with the carrier. If you suspect your package is lost, please contact us immediately. Please note that it may take 1-2 days for tracking information to become available after we ship a parcel, and this delay is usually not an indication that it is missing. Packages are frequently marked as delivered prior to actual delivery. If your order is marked as delivered but you can't find your package, we ask that you wait another 2-3 business days; if it still hasn't appeared by then, please let us know and we will ship you a replacement and file a claim with the carrier.

My delivery failed / "return to sender".

"Return to sender" errors occur when the provided shipping address is incomplete or otherwise improperly formatted, or if the recipient no longer resides at the address / no one is available to receive the package. Packages marked as "return to sender" will be returned to us by the original carrier. If delivery of your package fails and is marked "return to sender," we will be happy to re-send your package for a fee, once it is returned to us.

Please note that our shipping labels are automatically generated using the shipping address you provide at checkout, and we cannot cover any costs associated with re-sending your package.

My package was sent to the wrong address.

Our shipping labels are automatically generated using the shipping address you provide at checkout. If your package is sent to the wrong address, this indicates that the address was entered incorrectly at checkout. We cannot provide an exchange, replacement, refund, or return in this type of situation.

For this reason, we ask that you carefully review your order information prior to placing your order. This is especially important with express payment methods like Apple Pay, Google Pay, and Shop Pay, as these services will automatically submit the default shipping address you have saved with them, unless you manually change it during checkout.

If you notice a mistake after placing your order, please call us at (919) 650-1425 as soon as possible during our business hours to correct the mistake. We work to fulfill your orders as quickly as possible, and edit/cancellation requests received by email may not be reviewed in time to update or cancel fulfillment of your order. Once your order is dispatched from our store, we are not liable for any return shipping costs associated with editing/cancelling/reversing your order.

I changed my mind / I don’t like what I bought.

For food safety, we cannot accept returns of any opened tea; all tea sales are final unless otherwise stated. We recommend buying a smaller amount to taste before committing to a larger purchase. If there is a problem with the tea you received, please contact us.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@babasteaco.com.